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Products and Services

Product Composition​

Our products include:

  • Professional Software
  • Online Testing Instruments (e.g., online photometer, surface resistance testing module)
  • Hardware Equipment:
    • Servers (desktop or cloud-based)
    • Desktop computers or portable laptops

Note: Specific configurations can be customized based on user requirements.

Pre-sales Consultation and Demonstration​

We provide the following services:

  1. User Needs Research: In-depth understanding of specific user requirements.
  2. Product Function Demonstration: Showcasing the core functions and features of the product.
  3. Price and Delivery Estimation: Providing clear quotations and delivery timelines.

Solution Customization​

Based on user requirements, we develop personalized solutions, including:

  • Software and Hardware Configuration
  • Custom Function Development
  • Training Plans
  • Delivery Schedules
  • Price Estimates

Solution Implementation​

The implementation phase includes:

  1. Software and Hardware Procurement
  2. Custom Function Development and Testing
  3. Comprehensive Training
  4. Online Debugging
  5. Acceptance Confirmation

Technical Training​

We provide comprehensive technical training for users:

  • Training Content: Tailored to user knowledge, needs, product features, and technical complexity.
  • Training Duration: At least one week (5 working days).
  • Training Format: Combined with specific usage and production examples.

Additional Training Needs: Such as software and hardware upgrades, product line upgrades, and new employee training, can be adjusted based on actual situations.

Technical Support​

Our technical support includes:

  • Support Content:
    • Usage Guidance
    • Fault Handling
    • Query Resolution
  • Support Methods:
    • Phone
    • Email
    • Remote Assistance
    • Limited On-site Services

Technical Consulting​

We provide the following technical consulting services:

  • Coating Line Upgrades and Modifications
  • Fault Repairs
  • Product and Material Development

After-sales Service​

Our after-sales service includes:

  • Hardware Warranty
  • Software Bug Fixes
  • Software Function Upgrades

Goal: Ensure user satisfaction and continuous product performance.