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Troubleshooting Overview

Use this section when runtime behavior does not match expectation.

Fast Triage Flow​

  1. Confirm symptom category.
  2. Locate matching troubleshooting page.
  3. Execute checks in order.
  4. Record findings and final action.

Symptom Categories​

  1. Startup and service connection errors.
  2. Permission and data-access failures.
  3. Process Master runtime or record issues.
  4. Fit validation and solver issues.
  5. Import and file-format incompatibility.

Evidence to Collect Before Escalation​

  1. Error message text.
  2. Operation timestamp.
  3. Active module and object IDs.
  4. Input file sample when relevant.
  1. Startup and Connection
  2. Permissions and Data
  3. Process Master Issues
  4. Fit Issues
  5. Import and File Format