Startup and Connection

This page covers startup failures and server-connection problems.

Symptom: App starts but key modules fail to load

Checks:

1. Verify Main Server process is running.
2. Verify CoatFlex service is running when required.
3. Confirm configured host and port values.
4. Confirm local firewall allows service ports.

Symptom: Local help page cannot open

Checks:

1. Verify Help directory exists under installed application path.
2. Verify installer package includes latest build-local help files.
3. Retry from menu after restart.

Symptom: Remote login verification fails

Checks:

1. Verify network route to remote host.
2. Verify credentials and access policy.
3. Verify server-side authorization state.

Recovery Actions

1. Restart related services.
2. Re-load configuration and retry.
3. If still failing, collect logs and escalate.